The work

Leads AI platform & ecosystem work for Follow Up Boss (Zillow Group) — the platform, tools, and integrations powering AI experiences across a CRM used by 100,000+ real estate agents.

• AI platform & ecosystem strategy
• Systems thinking across platform + integrations

Owned product strategy for Zillow Home Loans and the lender-matching marketplace across web, mWeb, iOS, and Android.

• Brought financing into the core Zillow app experience, securing C-suite buy-in to alter the core product
• Built the first integrated Zillow Home Loans × Premier Agent experience, boosting funded loan rates 28%
• Designed a cross-sell experience driving $5M+ net incremental annual revenue
• Built a 0-to-1 cash-backed offer product end-to-end in 3 months, launched across 6 markets

Led the analytics product team building B2B/B2C reporting tools for 5,000+ customers, partnering with data science on real-time AI/ML anomaly detection for automated warehouse operations.

• Recruited to Zillow after four months

Formed a new Analytics Center of Excellence and led a 13-person agile analytics team spanning engineers, BI architects, data scientists, and consultant partners.

• Developed cross-sell and customer-churn ML models with internal data science and outside analytics partners
• Led implementation of Google Cloud Platform for the company-wide BI & Analytics team
• Onboarded Thoughtspot, MicroStrategy, BigQuery, and AI Platform to enable self-service analytics org-wide

Owned product vision and roadmap for a consumer product line, growing revenue from $33M to over $45M.

• Ran a pricing survey and analysis for the heaters line that unlocked $2M+ in revenue growth
• Built an online calculator tool for Pentair heat pumps to estimate cost savings vs. a gas heater
• Conducted marketplace research and ethnography studies to benchmark competitors and spot trends

Reduced delays and cancellations for hydraulic, landing gear, and fuel systems across a fleet of 390+ Airbus A320 aircraft.

• Managed 20+ safety and reliability projects with budgets from $100K to $5M
• Implemented reliability projects with $3M+ in estimated delay and cancellation savings
• Developed a hydraulic sampling corrective-action process rolled out fleet-wide